Incoming requests
Review incoming requests
See assigned wellbeing and SOS requests together with their urgency, response deadline, and current status.
For mental health professionals
Focus on the students who need your attention most.
Ityhad gives mental health professionals one workspace to review priority support requests, understand the student context, coordinate appointments, prepare for sessions, and manage ongoing care.
One workspace.
Ongoing care.
Prioritized dashboard
Start with what matters most.
The therapist dashboard brings urgent requests, pending decisions, upcoming sessions, follow-up gaps, workload, and recent updates into one prioritized view.
Pending decisions
Know what needs action next
The dashboard highlights requests awaiting a response, appointment confirmations, and students without a future session.
Your schedule
Keep your schedule in view
See your next session, remaining appointments for the day, and weekly workload without leaving the main workspace.
Wellbeing & SOS request review
Review the right context before making a decision.
Before accepting a request, Ityhad gives professionals access to the information the student submitted so they can understand why support was requested and decide how to proceed.
See how the request started
Understand whether the student came through a wellbeing check or a direct SOS request.
Review student-provided information
See the available submitted answers, severity, urgency, and response deadline.
Request decisions
Accept support requests or document a reason when declining, while keeping previous requests available in history.
Appointment coordination
Move from request to appointment with less back-and-forth.
Once a professional accepts a support request, Ityhad helps structure the next step by letting them propose appointment options and track the available confirmation steps that follow.
From an accepted request Workflow overview
- 01
Propose
Offer several possible times
Propose one or more appointment slots, choose the duration, and add a note when needed.
- 02
Coordinate
Protect the schedule
Unavailable dates and times that conflict with confirmed appointments are blocked during selection.
- 03
Follow through
Keep the decision path visible
Track appointment proposals as they move through the available student and parent confirmation steps, along with confirmed, rejected, cancelled, or expired states.
Support parent confirmation without an extra account
Where the confirmation flow is available, parents can review proposed times through a private link and select one of the available options.
Requests. Appointments. Context.
Connected through ongoing care.
Patient caseload & session preparation
Keep each student’s support journey connected.
Ityhad gives professionals a longitudinal view of the students they support, bringing requests, appointments, relevant wellbeing context, and recent history together in one place.
Manage your caseload
Search and filter the students you are supporting, see upcoming appointments, and identify students who may need follow-up.
Keep the care timeline visible
Review the sequence of support requests and appointments so previous context does not get lost between sessions.
Prepare when you need to
Open the relevant session brief when an appointment approaches, with the request and recent context connected to that specific care episode.
Care activity reports
Generate privacy-minimized activity summaries that capture relevant requests, appointment activity, statuses, and chronology without exposing unnecessary detail.
Educational resource publishing
Extend support beyond the session.
Ityhad gives mental health professionals tools to create and publish educational resources intended for students through the wider platform.
01Create student-facing content
Write articles with categories, difficulty, reading time, images, and supporting visuals.
02Work at your own pace
Save drafts, recover recent unsaved work, and publish when the content is ready.
03Keep content under your control
Publish, unpublish, or archive your own resources as needed.
Your professional workspace
Spend less time piecing information together, and more time focusing on care.
Manage priority requests, appointments, ongoing student support, and educational resources from one professional workspace.